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Refund and Cancellation Policy

Last updated 2026-11-12 · version 1

Core Rule

  • If you cannot go after booking = NO REFUND. All offers are sold at last-minute prices; this rule is shown on the offer page, ticked at checkout, and recorded on your confirmation.
  • If the operator declines, fails to confirm in time, or cancels (including force majeure such as floods) = AUTOMATIC FULL REFUND to your original payment method. Your bank decides when the refund appears on your statement.

Refund and Cancellation Summary Table

Situation Refund? How What the customer does
1. Customer cannot go after booking (change of plans, personal emergency, late arrival, or no-show) No refund No refund is issued (rule accepted on offer page, checkout tick box, and confirmation) Nothing required to request a refund (you may notify [SUPPORT EMAIL] if you will not attend)
2. Operator declines or fails to confirm in time (within 30 minutes, or shorter window for departures within 2 hours) Full refund (100%) Automatic refund to the original payment method via [PROVIDER]; your bank decides when funds appear Nothing—processed automatically with a status notification
3. Operator cancels the departure after confirming Full refund (100%) Automatic refund to the original payment method via [PROVIDER]; your bank decides when funds appear Nothing—processed automatically with a status notification
4. Force majeure cancellation (such as floods or natural events preventing operation) Full refund (100%) Automatic refund to the original payment method via [PROVIDER]; your bank decides when funds appear Nothing—processed automatically
5. Flight schedule changes or airline cancellations LAWYER TO DECIDE: refund vs rebooking rules for standalone flights vs package flights when the carrier changes schedule or cancels LAWYER TO DECIDE LAWYER TO DECIDE
6. Payment taken after the 10-minute hold expired and no seat is available Full refund (100%) Automatic refund to the original payment method via [PROVIDER]; your bank decides when funds appear Nothing—processed automatically with a status notification
7. Duplicate payment on the same booking Full refund (100%) of the duplicate charge Refunded to the original payment method via [PROVIDER]; your bank decides when funds appear Processed automatically upon reconciliation, or contact [SUPPORT EMAIL] during [SUPPORT HOURS]
8. Extras (travel insurance, SIM/eSIM, transfers, baggage) LAWYER TO DECIDE: whether extras are automatically refunded when the main tour/flight is declined or cancelled, and whether extras are non-refundable once issued (e.g. eSIM QR sent or insurance policy issued) LAWYER TO DECIDE LAWYER TO DECIDE

LAWYER TO DECIDE (consolidated list)

  1. Platform Legal Role (Terms 1.3): Whether [COMPANY NAME] acts legally as a disclosed booking agent/intermediary for independent tour operators and airlines or as seller/merchant of record for tour packages, flights, and extras under the Tourism Business and Guide Act VERIFY and Consumer Protection Act VERIFY.
  2. Minimum Age and Capacity (Terms 2.3): Minimum age requirement to create an account or place a booking on Ready2Go.Now, and parental consent requirements for users under 20 under Thai law.
  3. No-Refund Clause Enforceability (Terms 6.1, Refund Table Row 1): Review the exact Thai and English phrasing of the customer no-refund rule for last-minute bookings against the Unfair Contract Terms Act VERIFY, Consumer Protection Act VERIFY, and statutory tour cancellation schedules under the Tourism Business and Guide Act VERIFY.
  4. Material Changes by Operator (Terms 7.2): What threshold of schedule, pickup, or itinerary modification by an operator (short of full cancellation) entitles the customer to reject the change and receive an automatic full refund under the Tourism Business and Guide Act VERIFY.
  5. Cashback Credit Rules (Terms 8.3): Whether cashback credit earned after a completed trip has an expiry period, and how redeemed cashback credit is treated when a subsequent booking is automatically refunded.
  6. Liability Allocation and Caps (Terms 12.1): Permissible limitation of liability and allocation of responsibility between [COMPANY NAME], independent tour operators, airlines, and extras partners under the Unfair Contract Terms Act VERIFY and Consumer Protection Act VERIFY.
  7. Governing Law and Dispute Resolution (Terms 13.2): Governing law clause, Thai court jurisdiction, and whether to reference statutory consumer complaint bodies.
  8. Device and Cookie Data Scope (Privacy 2.5, Privacy 11.1): Exact technical logs, IP addresses, and session/cookie identifiers collected, and whether a cookie consent banner is required if only strictly necessary session/locale cookies are used (PDPA VERIFY).
  9. PDPA Legal Bases Mapping (Privacy 3.1): Mapping each category of personal data—especially special requests that may reveal dietary/religious/health needs and passport data—to the appropriate legal basis under PDPA VERIFY.
  10. Cross-Border Data Transfers (Privacy 5.2): Required disclosure and legal basis/derogation under PDPA VERIFY when transferring passenger names and passport details to overseas tour operators or airlines to perform the booking contract.
  11. Retention Period for Booking and Ledger Records (Privacy 6.3): Statutory retention duration ([RETENTION PERIOD — BOOKING RECORDS]) for order, payment, and refund records under Thai accounting and tax laws (VERIFY).
  12. Data Subject Rights Procedure (Privacy 8.2): Identity verification steps and statutory response time limits for handling PDPA rights requests (PDPA VERIFY).
  13. Data Breach Notification Wording (Privacy 9.1): Statutory wording and 72-hour notification rules under PDPA VERIFY.
  14. Minor Passengers' Data (Privacy 10.1): Consent and notice requirements when a customer enters names or passport numbers of accompanying minor travellers (PDPA VERIFY).
  15. Flight Schedule Changes and Cancellations (Refund Table Row 5): Refund vs rebooking rules for standalone air tickets vs tour packages with flights when the carrier alters schedules or cancels a sector.
  16. Extras Refundability (Refund Table Row 8): Whether add-on extras (insurance, SIM/eSIM, transfers, baggage) are automatically refunded if the main tour/flight is declined by the operator, and how already-issued partner vouchers/policies are handled.

Placeholders to fill

  • [COMPANY NAME] — Registered legal name of the operating company in Thai and English
  • [ADDRESS] — Registered office address in Thailand
  • [LICENCE NO.] — Tourism business licence number issued by the Department of Tourism
  • [DBD NO.] — Department of Business Development corporate registration number
  • [PROVIDER] — Name of the licensed payment gateway provider
  • [90] — Number of days after trip completion before encrypted passport records are permanently deleted
  • [SUPPORT EMAIL] — Customer support and privacy contact email address
  • [SUPPORT HOURS] — Operating hours of customer support (with Asia/Bangkok timezone)
  • [EMAIL PROVIDER] — Name of the transactional email delivery processor
  • [HOSTING PROVIDER] — Name of the Thailand-based hosting/server provider
  • [DPO / PRIVACY CONTACT] — Designated privacy contact or Data Protection Officer (if applicable)
  • [RETENTION PERIOD — BOOKING RECORDS] — Retention period in years for order and payment ledger records
  • [VERSION NO.] — Terms and Privacy Notice version identifier stored on orders (e.g., v1.0)
  • [EFFECTIVE DATE] — Publication/effective date of the legal document version